Having previously purchased a gas fire a few years ago from Fireplaces Direct and been pleased with the service received, they were my go-to choice when I decided to purchase a multi-fuel stove.
Initial showroom contact to installation around six weeks later went without a hitch and I was kept up to date with progress throughout.
On first visit to showroom, Darren explained the pros and cons of the different types of stove i.e. wood-burning vs multi-fuel and also the benefits of free-standing versus inset stoves. A few visits and many questions later, I opted for an inset stove with limestone mantel and granite hearth.
Installers Garry and Sean completed the installation a few weeks later. They turned up early, worked efficiently (and with good humour) throughout the day and completely transformed my fireplace.
Overall, I am delighted with the quality of service received from Darren and the crew at Fireplaces Direct and would not hesitate to recommend them.
Truly great service from Darren. He tooka whole hour out of his time to show me all the options and was SO helpful and easy to talk to. He also gave me a demo of all the fires: can't get that online and, believe me, seeing it real life makes a massive difference. I checked prices online afterwards and found that Darren had given me the best deal. Even if he'd been a little bit higher, would have still bought from him due to the expertise and ongoing support.
Very friendly and professional, offering excellent advice from the initial inquiry, through to the final fitting and installing. Darren was able to answer all my questions confidently and recommend the best options available for my requirements. Sean and Gary, the fitters, used their years of expertise and knowledge to turn what was an outdated open fireplace into a modern, highly attractive feature which also throws out considerably more heat than before.
Absolutley brilliant service! Darren found a perfect stove for the corner of our room, even better than we imagined. The fitters were amazing and no mess at all, they even managed to fit the stove on our carpet. Will recommend to everyone who wants a perfect wood burning stove! Thanks again! Kirstin
We had a very good experience with Fireplaces Direct. Darren was able to explain the various types of fireplace and fires. we had a woodburning inset which we have replaced with a gas fire. We also replaced the wooden fireplace with a limestone one. The installers were great, very tidy and efficient and knew what they needed to do and we had no problems, they arrived on time and finished in one day as they indicated. we still need to redecorate but wanted to show our new fireplace.
What a fantastic experience, extremely friendly and informative, walked us through the whole process in detail, very easy to talk to and discuss different options! Highly recommend this place for your home stove! You won’t regret it
First class experience from start to finish cannot be faulted. very happy from start to finish
Outstanding service from start to finish.
Old fireplace replaced with new woodbruner. Taken through every option available before deciding on what I liked best. New burner fitted by guys that know the job inside out. Can't fault them or the finish of the fireplace. Roll on the cold nights 🔥
Really pleased with our new fireplace. Fireplaces Direct were superb - from the initial consultation in their showroom, to delivery and installation a month later. Darren really took time to talk us through our options and kept us informed throughout. Installers James and Cammy were also great - very professional and helpful.
Very helpful. Lovely showroom. Easy to see why this is a 5⭐ company.