Having previously purchased a gas fire a few years ago from Fireplaces Direct and been pleased with the service received, they were my go-to choice when I decided to purchase a multi-fuel stove.
Initial showroom contact to installation around six weeks later went without a hitch and I was kept up to date with progress throughout.
On first visit to showroom, Darren explained the pros and cons of the different types of stove i.e. wood-burning vs multi-fuel and also the benefits of free-standing versus inset stoves. A few visits and many questions later, I opted for an inset stove with limestone mantel and granite hearth.
Installers Garry and Sean completed the installation a few weeks later. They turned up early, worked efficiently (and with good humour) throughout the day and completely transformed my fireplace.
Overall, I am delighted with the quality of service received from Darren and the crew at Fireplaces Direct and would not hesitate to recommend them.
Truly great service from Darren. He tooka whole hour out of his time to show me all the options and was SO helpful and easy to talk to. He also gave me a demo of all the fires: can't get that online and, believe me, seeing it real life makes a massive difference. I checked prices online afterwards and found that Darren had given me the best deal. Even if he'd been a little bit higher, would have still bought from him due to the expertise and ongoing support.
Very friendly and professional, offering excellent advice from the initial inquiry, through to the final fitting and installing. Darren was able to answer all my questions confidently and recommend the best options available for my requirements. Sean and Gary, the fitters, used their years of expertise and knowledge to turn what was an outdated open fireplace into a modern, highly attractive feature which also throws out considerably more heat than before.
Absolutley brilliant service! Darren found a perfect stove for the corner of our room, even better than we imagined. The fitters were amazing and no mess at all, they even managed to fit the stove on our carpet. Will recommend to everyone who wants a perfect wood burning stove! Thanks again! Kirstin
We had a very good experience with Fireplaces Direct. Darren was able to explain the various types of fireplace and fires. we had a woodburning inset which we have replaced with a gas fire. We also replaced the wooden fireplace with a limestone one. The installers were great, very tidy and efficient and knew what they needed to do and we had no problems, they arrived on time and finished in one day as they indicated. we still need to redecorate but wanted to show our new fireplace.
What a fantastic experience, extremely friendly and informative, walked us through the whole process in detail, very easy to talk to and discuss different options! Highly recommend this place for your home stove! You won’t regret it
First class experience from start to finish cannot be faulted. very happy from start to finish
Outstanding service from start to finish.
Old fireplace replaced with new woodbruner. Taken through every option available before deciding on what I liked best. New burner fitted by guys that know the job inside out. Can't fault them or the finish of the fireplace. Roll on the cold nights 🔥
Really pleased with our new fireplace. Fireplaces Direct were superb - from the initial consultation in their showroom, to delivery and installation a month later. Darren really took time to talk us through our options and kept us informed throughout. Installers James and Cammy were also great - very professional and helpful.
Very helpful. Lovely showroom. Easy to see why this is a 5⭐ company.
Perhaps by now you might be overwhelmed and confused about your fireplace project and how best to navigate this important home improvement. At Fireplaces Direct we appreciate how challenging it can be to find the right showroom who can cater for all your requirements, so the good news is that you have now found ‘that showroom’ who can take the hassle out of this process for you.
When we opened our showroom back in 2010 the basic idea was to provide our customers a ‘one stop shop’ service which included everything from the initial product selection and planning right through to the installation. We are proud to say this customer-centric approach has served us well and our business has grown every year since we opened back in 2010.
As a small family run business we appreciate how important it is to provide excellent customer service and high standards at all times and we are therefore proud members of Perth & Kinross council’s better business partnership and the UK wide federation of small businesses. Most recently we also gained accreditation as a HETAS (google HETAS to find out more) approved retailer with 3 of our showroom staff also achieving individual HETAS accreditations. Why not have a look at some of our customer reviews by clicking on the image below.
a little bit about our approach
Buying a new fireplace or stove will be an exciting prospect for you as it provides a real opportunity to completely transform and improve your living space. A fireplace is normally the first thing people notice when entering a living room and it is therefore vital that you get it right. At Fireplaces Direct our job is NOT to just sell you any old fireplace, instead we adopt a methodical approach during the entire process and will guide you through important decisions such as fuel type, colour schemes, proportions, practicality and installation.
Our product range is heavily influenced by quality UK manufactured products (many of which are made to order) which not only offers you a great deal of flexibility but also a unique range or products not to be found on the high street.
If visiting the showroom it is very helpful if you please bring the following:
Photographs of your existing/old fireplace
Measurements of your existing fireplace and or chimney breast
Room sizes (height, width, length)
If possible have a think about what type of style you would like your new fireplace or stove to be (see the product range section of our website for images)