Dear Fireplaces Direct
We are delighted with the fireplace and the men who installed the fire did and excellent job. Love the look in our living room.

Our most recent wood burning stove installation at the world famous Robertsons of Pitlochry whisky shop. Ewan and his team have transformed a section of their whisky showroom into a stunning new bothy where you can enjoy a malt whisky sampling next to a roaring wood burner (life does not get much better). It was a pleasure to be part of the transformation and we wish Ewan and his team all the very best for the future!

Dear Fireplaces Direct
We just wanted to send you a message to say we are absolutely delighted with our new hole in the wall gas fire. Your showroom advice and installation service were fantastic and the new fire has transformed our room. We will certainly be recommending you to friends & family.
Best wishes
Mrs Hart

Dear Fireplaces Direct
Long time no speak. I just want to thank you for the fireplace. The installation team did a great job making it centred in the chimney breast. I’m so pleased with it and so glad we found out we could have the fireplace made to measure.
The room has finally been decorated and furnished so I thought I would send you some completed photos.
Thanks again
Regards
Sarah Henderson

Dear Fireplaces Direct
Very happy with the new fireplace

Hello
Please see a couple images attached of our new fireplace.
Very pleased and thank you for great service & installation.

Kind regards
Ms Graham

Mr & Mrs Brough are delighted with their new hole in the wall fireplace

Sandstone Surround & Designer Gas Basket
Dear Fireplaces Direct
Delighted with our new fireplace, it has completely change the room. Thanks again for all your hard work.

Dear Fireplaces Direct
We are extremely happy with our new wall mounted fire. Great service from the staff who spent time with us in making our decision. The delivery company were also first class.
Would definitely recommend.
Kind regards
Mr & Mrs Chalmers

Dear Fireplaces Direct
I got my stove installed by Gary and Sean over the last couple of days and they did a great job and would highly recommend them from Fireplace Direct. Darren was great in the shop when I popped into see him and sorted me out face to face and loads of help on email. I've added some pictures.
Thanks again.

Dear Fireplaces Direct
As promised here is a photo of my lovely fire. I just love it and your customer service was brilliant. Such an easy installation too, Thanks again
Gillian Brown

Dear Fireplaces Direct
We are absolutely delighted with our fireplace. I would also like to say thank you to yourself and also to the fitters who were a lovely group of guys.
Tracy

Dear Fireplaces Direct
We are both very happy with it, thanks again for your help it has been appreciated!
Conner

Dear Fireplaces Direct
Just wanted to say thanks for all your help with our new electric fireplace. We could not be happier with the finished product to be honest. So pleased to get the fireplace suite in time for christmas and at such a great price too. Picture attached as promised. Sooooooo happy 🙂
Gill

Dear Fireplaces Direct
Just wanted to say a huge thank you for the installation of our fab wood burning stove. Really pleased with how it finished our restaurant space and customers love it too. Please feel free to send any of your potential customers out to have a look before they buy.
Best wishes
Lisa & Grant (owners)

Dear Fireplaces Direct
It's a great stove. Looks great in the space and lets off a great heat.
Thanks again
Gill

Dear Fireplaces Direct
We can not praise the service you provided enough, from our first visit to the shop, all my silly emails with questions before making the final decision to the 2 blokes who came to for the fitting , you were all brilliant. I have already recommended you to our friends who are looking for a new fireplace, they have been for a look around the showroom but a wee bit like us not quite made their mind up yet .... took us a while.
Thank you once again for all your help.
Have a lovely Christmas.

Dear Fireplaces Direct
VERY pleased with everything. Thanks again
Ben

Dear Fireplaces Direct
Beautiful fireplace creating perfect focus point in our living room. Installers were very professional and efficient replacing an old gas fireplace. Very happy with the finished product.
Thank you & Kind Regards
Gabriella

Dear Fireplaces Direct
You were a great company to deal with, your fitters were very pleasant, very professional and and did a great and tidy installation. My wife and I are extremely pleased with the result.
Many thanks,
John & Shona Thomson.

Dear Fireplaces Direct
We are really pleased with our fireplace, we opted for a solid pine surround with cast iron insert and living flame gas fire and it fits in really well with our decor. We have been told it looks original to the house which is the effect we were hoping for! Many thanks to the team at Fireplaces Direct for all their help and guidance to achieve this.
Kind Regards
Colin and Marie Proudfoot

Dear Fireplace Direct
Great service from the Fireplaces Direct team. Went smooth from start to finish. Really pleased with finished stove.

Dear Fireplaces Direct
We are really pleased with our fireplace, family and friends were very impressed.
Hope you have a wonderful Christmas and New Year.
Regards
Eleanor

Stone Electric Suite:
"Dear Fireplaces Direct
Thank you very much for our beautiful bespoke fire and fireplace which has received much admiration from family and friends. Thanks especially to Darren for his patience and knowledge in helping us achieve the look we wanted, and to the installation team who did a wonderful clean job. If we hear of anyone looking for fires and fireplaces we will certainly point them in your direction. Thanks again."
Mr. and Mrs. Brisbane, Alva.

Dear Fireplaces Direct
Thank you again for all your help, Gary and Sean were lovely guys who worked hard and produced a first class finish. Craig of Perth Electrical also had a challenging day and again made an excellent job. We've had a very busy time recently so our room is not yet completely finished but we'll get there!!
All the best
Maureen & Albert Oswald

Dear Fireplaces Direct
Just to let you know we are delighted with our new stove and the service we received from the installers was excellent. They arrived on time and were very tidy during the installation and when finished they even hoovered the carpet. Top marks 10 out of 10. We would certainly recommend your services.
Kind Regards
Ann & Alex Wallace

Dear Fireplaces Direct
We are delighted with our Fireplace. Everyone at Fireplaces Direct was so helpful and knowledgeable. The quality is excellent and backed up by the service provided by Fireplaces Direct made our purchase a pleasurable and hassle free experience.

Dear Fireplaces Direct
Fireplace now installed, looks great!

Dear Fireplaces Direct
Thank you very much, we love our new fireplace.

Dear Fireplaces Direct
Thank you for all your help, really easy process and the installers were really great. We would highly recommend fireplace direct to others.
Best wishes
Fiona

Dear Fireplaces Direct
The stove has totally transformed the room, looks great and heats the room nicely. Brilliant service, many thanks for your time and patience Darren - although we had a rough idea of what we wanted you really helped us refine the options which led to our final choice. Please pass on our thanks to the fitters, talked us through the process of exposing the original fireplace before adapting the opening and installing the stove - excellent work and no mess! Great job, keep up the good work guys!!
Cheers
Donald

Dear Fireplaces Direct
Great service and love the fireplace. Everything at the time promised.

Dear Fireplaces Direct
My wife and I were looking for a new open fireplace and visited a number of showrooms, including Fireplaces Direct. We had never had an open solid fuel fire before and on our first visit to the showroom Darren spent the time to explain clearly what would work well with an open fire and what would not. We were extremely grateful for Darren’s expert advice.
After reviewing a number of brochures we again sought Darren’s advice on any technical issues and on the aesthetics of what we had chosen. The order was placed and delivered on time and at what we thought was a very reasonable price.
We were having the fireplace fitted ourselves, but Darren was always more than happy to lend advice in regard to the fitting. The aftersales service was excellent.
We love our new fireplace which is the centre-piece of our lounge
We would not hesitate to recommend Fireplaces Direct if you are in the market for a new fireplace.

Dear Fireplaces Direct
We absolutely love our new fireplace, thank you!

Dear Fireplaces Direct
Just wanted to thank you re fireplace fitted today. The 2 installers who came today were very good, polite, professional and worked away quietly....no music playing which was great for us. We have had many workmen who cannot work without music blaring. They were very tidy workers and respectful of our house. I would have no hesitation recommending them or your services.
Thanks once again.
Joan and Jim Shaw.

One of our recent installations on behalf of Mr & Mrs Smith from St Andrews who were extremely pleasant to deal with from start to finish. As part of Mr&Mrs Smith’s living room upgrade they decided to replace their existing fireplace with a new fireplace and stove. As you will see from the before & after images they have done a fab job and were delighted with the finished product
Mr&Mrs Smith Testimonial: When we arrived at the Fireplaces Direct showroom we were both unsure about which type of fire/fireplace would suit us. With Fireplaces Direct experience, professionalism and patience we were able to choose a suite that would provide us with the impact we desired. We opted for an electric stove suite using the Oakhurst Opti-myst stove from Dimplex. Set in a light grey brick effect chamber, with a black honed granite hearth. The fire surround is a light grey wooden mantel and is fitted with downlights. The installers are two very experienced engineers who worked tirelessly throughout the two days of the strip out and installation. The finished job giving us exactly the effect we had hoped for. With a lot of hard work we now have the room looking the way we wanted. A big thankyou to everyone at Fireplaces Direct as we are delighted with our new fireplace and would not hesitate in recommending them.
Kind regards, Mr & Mrs Smith

Dear Fireplaces Direct
A huge thank you to Darren and the team at Fireplaces Direct for an outstanding service in creating my bespoke fireplace. I am absolutely delighted with the finished product and it has been much admired by everyone who has seen it.

Dear Fireplaces Direct
Tremendous, delighted with the finished article.

Dear Fireplaces Direct
I would like to take this opportunity to thank you for the excellent service you provided from the moment I entered your shop, you were so helpful, guiding and offering advice which was much appreciated, I informed you of my budget and we concluded on a price which never varied throughout and was the price I paid. I would also like to add that the fitters that installed my fire were so professional working from early morning until late in the evening, I couldn't have more pleased with the end result.
I am truly delighted with my fire and I would take great pleasure in recommending you to family, friends or colleagues. Thank you once again Fireplaces Direct, a truly professional company to deal with.
Kind Regards
Jackie Robertson

Dear Fireplaces Direct
I want to thank you very much for the service you gave me when I wanted to order a fireplace from your showroom. I thought I would send you a photo as we just got our room the way we wanted it.
Have a very merry Christmas and a happy New Year.
Kind Regards
Mrs Cruickshank

Dear Fireplaces Direct
Love our new hole in the wall electric fire. Thank you again for everything.

Dear Fireplaces Direct
Nearly forgot to send you this photo of the fire when all he work has been done, it's working well and is especially appreciated with the cold weather starting.
Thanks for all your hard work.
Larry & Margaret

Dear Fireplaces Direct
We were really pleased with the service offered by Fireplaces Direct. Everything was dealt with very efficiently. We love our new fireplace. The fitters were experts at their job and gave us advice on how to maintain the fireplace. I would certainly recommend Fireplaces Direct.
Thanks again
Mrs Forgan

Balanced Flue Gas Fireplace:
Dear Fireplaces Direct
I am so happy with my new fireplace. This was the first time I had a fireplace installed and was therefore quite nervous about the process, but from start to finish Darren and his team were very professional and spent time going through all options available to me, from choosing the materials to the final design I felt I had a big input in all aspects. The installers were also very good, arriving on time and carrying out their work to a high specification - and they had a great sense of humour!
I cannot praise this company highly enough and would not hesitate to recommend them to anyone thinking of installing a new fireplace.
Thank you for all your help and advice.

Electric Stove Suite:
Dear Fireplaces Direct
So pleased

Dear Fireplaces Direct
Thank you very much for your help on our recent purchase with your company, our new fireplace is amazing, totally transforming our living room, we love it, the fitters were first class - so professional and considerate, thank you guys.

Dear Fireplaces Direct
Absolutely delighted with my new fireplace. I went into the showroom unsure of what I wanted but left with a clear idea thanks to Fireplaces Direct patience. The fitters came on time, laid sheets down and carried out the installation quickly and efficiently. There was no mess and they gave me tips for cleaning. I would highly recommend Fireplaces Direct.

Dear Fireplaces Direct
Just a very quick email to say thanks for all your help in getting the fireplace all sorted out for us! It was all installed within the day and it's looking great! We're delighted with it. Thanks again!

Dear Fireplaces Direct
Mrs Baillie here from Kelty, just a message to say thank you for all your help with the purchase of our new fireplace. It's amazing and weve had lots of compliments already. Fantastic size/build quality and we will defo recommend Fireplaces Direct to our friends & family. Pictures attached.
Thanks again
Mrs Baillie

Dear Fireplaces Direct
As promised please see the pictures of our lovely new wood burning stove 🙂 I have to say we can't thank you enough as the multi fuel stove has transformed our room. I am glad we took your advice about the size of the stove we needed for our room as it heats the room perfectly without being too hot. Looking back we are also happy you insisted that we use a liner inside the chimney as it does seem a much safer option. The installation could not have gone better and I cant believe how many visitors have complimented us about how good the staggered slate chamber bits look. I have also spoken to the wood supplier you mentioned and took on board your advice about the importance of the moisture content in the logs.
Thanks again!

Dear Fireplaces Direct
We would definitely recommend Fireplaces Direct. When we were in the store, we were given enough room to browse the firplaces on display but when we were looking for advice it was readily given. We had originally thought about a marble hearth but decided on a slate after a discussion, which I'm glad we did, we wouldn't have thought about that ourselves. The fitters were excellent , easy to have in the house and cleaned up after themselves. Also gave a clear demonstration of the fire and tips for cleaning ! We are so pleased with the finished look of our fire and surround and have had many compliments. The whole process of ordering and installation of the fire was very straight forward , to the point I was expecting something to go wrong which it didn't !
Thank you for all your help, patience and advice.

Dear Fireplaces Direct
Thank you again for all you help with our recent project. Your product advice & fitting service were invaluable and the fireplace is exaclty what we wanted in this property. We are confident the fireplace will help to sell this property
Kind regards

Dear Fireplaces Direct
Absolutely delighted with our new fireplace. Even nicer than we expected.
Thank you

Dear Fireplaces Direct
We had decided to replace our existing gas fire with an electric fire and at the same time install another fire surround. After looking at other showrooms we chose to use the services at Fireplaces Direct. Their service and advice was second to none and now that we have the fire installed we are glad we used them. Their fitting service was spot on. The fitters arrived, on time, and did a great job of installing the fire, even down to changing a fuse. Dustsheets were laid and they tidied up afterwards, although there was not a lot of mess anyway. All in all we would highly recommend Fireplaces Direct for service, price and installation

Dear Fireplaces Direct
Excellent service and would definitely recommend Fireplaces Direct. Fitters were excellent and worked very hard from start to finish 🙂
Mr&Mrs McLeish

Dear Fireplaces Direct
Im so happy with my new fireplace. Thanks for all your help, great service from start to finish, I will recommend you to friends & family

Dear Fireplaces Direct
Just a quick note to let you know that we are both extremely pleased with our new fireplace. The fitters have done a fabulous job and we would have no problem in recommending you to others.
Kind regards Isabel & Stephen McGinley

Dear Fireplaces Direct
Very pleased with my new cast iron and oak fireplace. It looks fantastic in the room and I have already had many compliments from friends and family. I have sent a picture to you. I will be sure to recommend your business!

Dear Fireplaces Direct
So glad I popped into your showroom that day. Delighted with the fireplace, it looks just perfect. Thank you for all your help. I'll take a photo once the fire is on and send it to you.

Dear Fireplaces Direct
Just wanted to say thank you for the fireplace installation. Really pleased with the outcome and the installers were very professional & polite
Kind regards Ellen